Making your voice count for health and social care services.
Healthwatch Northamptonshire is the independent people’s champion of health and social care in the county. They give patients, service users and local people an opportunity to influence and challenge decision makers about local health and social care services.
Everything that Healthwatch Northamptonshire does brings the voice and influence of local people to the development and delivery of local services.
- be accessible and visible
- be independent and objective
- be open, honest and transparent in all that we do
- be inclusive and embrace diversity and equality, reflecting the diverse needs of local people
- listen to and hear the views of local people
- speak up for local people and enable people to speak for themselves
- be fair and credible
- seek out and use evidence, including from the public, to inform our work
- strive to make a positive difference and campaign for the best possible health and social care for local people
- Information and signposting on any aspect of health and social care
- Outreach and public engagement
- Asking local people to tell them their experience of using health and social care services (good or bad), collating them and reporting them
- Attending key meetings and forums with decision makers across the county
- Volunteering - to help out in the office, at events, to provide talks about them to local groups and organisations. They train volunteers to become authorised representatives to deliver their activities, including visiting health and care services to talk to service users, relatives and staff to find out their views and experience.
- Planning and working groups made up of volunteers who meet regularly to discuss and respond to current local issues in health and social care.