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Improving Commissioning through a VCSE Single Point of Contact

Voluntary, Charity and Social Enterprise (VCSE) organisations play an increasingly vital role in delivering public services. However, by excluding many smaller VCSE organisations, the current system is failing. It is failing to get the best services and outcomes for people and the best value for commissioners. A Single Point of Contact (SPOC) model addresses this failure, as can be seen by the case studies, but the model is not in widespread use. Our aim is to address that.

This report describes the SPOC model, how it works, the value it can bring and the critical elements of a successful SPOC. It also provides examples of where a SPOC is already allowing people to benefit from improved commissioning. This paper aims to widen understanding of the model and help areas who wish to develop SPOC models by outlining the essential elements of a succesful SPOC model. The paper also provides an evidence base to make the case for the value of the SPOC model.

It articulates the benefits of improved access to service provision, how co-production, simplifield referral on assessment processes and effective communication channels can be achieved by adopting a SPOC model.

To read the paper click here.

Digital Bootcamp for the Northants VCSE Sector: tailoring digital training to your needs   


Voluntary Impact Northamptonshire and Digital Northampton are working together to offer you digital training from industry experts.

The Digital Bootcamp will provide you with a day of workshops, to help you increase your digital knowledge and skills. 

Digital Skills can help increase business productivity, develop a competitive edge, provide new ways of working, increase revenue and allow organisations to build customer relationships.

Digital technology has revolutionised the way we work and we want to ensure that the VCSE sector is equipped with the skills needed to compete in today's digital workplace.

Please complete the survey so that we can ensure the training provided is tailored to your needs.

To complete the survey click here. 

2018 Third Quarter

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